The soul has greater need of the ideal than the real for it is by the real that we exist, it is by the ideal that we live

Saturday, June 21, 2008

Directv SUCKS!!!

I told the young guy I talked to Friday morning I was going to do this and i always keep my promises to young Mexican men.

Last year I reactivated my old account with Directv, I was going to live in the country where there is no cable and that wasn't going to work, so Direct tv it was.

It took me a week and FIVE people to explain that I no longer lived in Arkansas, where I'd last had an account and that I now needed service at my NEW address. I gave each of the five the new address. The installer had to give it to three more, and finally I had to have him repeat it after me to get it right. It seemed that they couldn't get my service to turn on cause they were still looking for me at the Arkansas address...morons.

It took five more phone calls to get the account address updated.

Through circumstance I had to move into the city a few months later. I called to have the service changed to the new address. It took a week.

That was last June. In August I decided to upgrade to HD. I logged onto the website and requested a box for that purpose. It arrived and didn't work so I called the customer service ctr. The guy there finally figured out that I didnt' have the right dish to get HD and when he told me it would be six weeks I told him I'd rather just stay with the service I had. So I returned the box and thought that would be that. Oh ho ho, how naive I can be.

I called yesterday to cancel my service as of the 30th since I'm moving and won't have access to th southern sky, and direct tv is stupidly expensive. this wold be 12 months which fulfills my contract with them.

I was informed that since I had signed up for HD service in August the clock had started over on my contract and I had renewed for 24 months. So I would be required to pay out he first year, at almost $200 to get out of this contract.

I, of course, don't and never did have HD service. This does not matter to the assholes at Directv. So now there'll be a fight.

So when you see those commercials about how Directv is first in customer satisfaction. They're BULLSHIT. Directv hires kids in Las Cruces for 7.50 an hour to take these calls and they, of course, get what they pay for, as do we. Those kids could care less and I don't blame them.

Unfortunately for me, this guy yesterday sounded just like Jay Hernandez on the phone, and since, in my head I was talking to Jay Hernandez, there just wasn't much of a fight.

So, now I get to fight with them to see if I can make it stop. By the way, they still have the wrong zip code listed on my account.

But do NOT believe those commercials.

DIRECTV SUCKS!

1 comment:

A Bear in the Woods said...

I may call up and subscribe just so I can talk to the Mexican young men. I'm suffering a dearth of Latino in my life now that I live in lily white Spokane.
I need color in my life.